FAQ
What's The Giclée Process?
Because of the rich and true colors of the giclée printing process, it has become the choice of reproduction by artists, galleries, and collectors. Developed in 1989, the giclée process uses pigment-based ink; thus, less fading occurs than when using dye-based inks. Research test results indicate that using archival grade pigment-based inks and acid-free paper allows for an image stability rating of greater than 80 years.
The printing process begins with the image being scanned on a high resolution scanner and then digitally stored. The scan is sent to an Epson Stylus Pro 11880 high resolution, inkjet printer which produces the technologically advanced continuous tone color instead of a screen pattern of dots. The paper used for the print is Elegance 310 GM, a digital fine art paper. The acid free-paper produces an excellent image with sharpness and optimum color gradation.
The result is an image virtually indistinguishable from the original artwork. Giclées are recognized as superior prints and can be seen in the Metropolitan Museum of New York, the Guggenheim Museum, and other well respected museums worldwide.
For more information regarding the fine art printmaking studio we use to print our giclées, go to www.skylarkimages.com.
Is Authenticity Guaranteed?
Watercolors by Richard Salvador Hernaez is owned and operated by the artist and his wife, Julie. All images are originals created by the artist or giclées scanned from the original artwork or archival transparencies. You are assured that the artwork you purchase is authentic.
What's Your Privacy Policy?
Any personal information you give us is processed over a secure connection. We will not share any information you give us with another party.
What's Your Return Policy For Damaged Artwork?
Please let us know immediately if your artwork is damaged. After notifying us, return the artwork in the original shipping container. If the artwork is a giclée, a replacement will be shipped with no charge to you after we receive the damaged artwork. In the event that an original watercolor is damaged during shipping, follow the same process for returning the artwork; a full refund will be sent to you.
What's Your Guarantee Of Satisfaction For The Buyer?
Artwork is a very personal purchase, and we want you to be satisfied. If for any reason you are not pleased with your purchase, you may return the item within 15 days of the date your purchased arrived. Please contact us prior to returning your purchase. Return the package as it was received, insuring it for the purchase price. Upon receiving the undamaged, returned merchandise, you will receive a full refund of your purchase minus the shipping.
We want you to be satisfied with your artwork and our service. Building a strong relationship with our customers is of utmost importance to us.
How Can I Place An Order?
Our business uses a secure check-out system. Rest assured that your credit card or PayPal purchase will be safe.
How Will My Artwork Be Shipped? All artwork is shipped via UPS. Shipping and handling charges are a flat rate of $20 for an order of no more than three giclées sent to an address within the continental United States. Contact us for shipping and handling charges of giclées to be sent to Hawaii, Alaska, and international addresses. Shipping original watercolors to any address require special handling; the shipping and charges will be greater than the flat rate indicated above. Contact us for details. What Are The Details On Giclée Prints? The print size you order will be measured from the length and width of the image. In addition, all images will have a 1 1/2 inch white border. Limited editions will be numbered and signed by the artist. A certificate of authenticity will be shipped with your limited editions. Do You Sell Originals? We have original watercolors for sale which are professionally matted. Each is double or triple matted using archival museum board. Can I Place A Special Order? We can print a size not specified on the website if it is not a limited edition. Quantity discounts can be quoted on request. Also, a limited number of signed artist's proofs for each edition will be available at an additional 20% of the listed price. For more information and pricing, contact us with your specific needs. How Do I Contact You? The easiest way to contact me is via email (jewelofthelake@mchsi.com) or phone (707-279-2592). Unfortunately, I am not always immediately available. Your business is very important; I will respond as soon as possible.